Post archive - contacts
To be in ‘control’ of your organisation you need to ‘understand’ what makes it up. The Keystones are a logical grouping of elements that support your organisation. Keystones provide a structure, support prioritising and makes sure you’ve considered everything before starting your Initiatives for improvement.
Do you perceive your Contacts as an important organisational Keystone? You should, as without them you wouldn’t have customers, suppliers or be successful. What is the Contacts Keystone and how is it applicable to you and your organisation? It’s easy to think that Contacts is a list of names and