How can we help?

Out team of experts is here to help make your compliance simpler and better. 

Female Cobot Analyst
Gydeline Director Mike Saville
Cool Cobot with Sunglasses
Brian Marting Finance Specialist
Company Director Russell Cosway

Frequently Asked Questions

Support

Can I add other users to my Gydeline account?

You can add as many users from your organisation as allowed in your plan (See Plan Comparison).

If you are the team owner, go to ‘My Account‘ (click on the circle top right on any page and select ‘My Account’).  Then select ‘Members’ from the left-hand menu.

Screenshot of adding a user option

The number of users you can add is displayed (circled in red).  If that number is more than zero, you can then click on ‘Add Member’ (boxed in green) and provide their email address.  The new user will then get an email invitation and set their own password.  Alternatively, you can copy the link provided and send it to the user yourself.

Can I change the owner?

Yes. On the ‘My Account‘ page the owner can select another active user and make them the Owner.  You may only have one owner at any one time, but you can change it as often as needed.

How do I change/reset my Gydeline account password?

Within our compliance software, the top right corner of each screen within the Gydeline system has a drop down list from which you can select Update Password.

For everything else it can be changed via the link in the My Account area.

How do I report an issue with my Gydeline account?

Visit our support site to search for a solution or to submit a request for help.  You can also email support@gydeline.com.

What support do you offer?

You can get help with using Gydeline, Managing your account or becoming compliant in a number of ways. We offer support requests, Frequently Asked Questions (FAQs), and our ever-growing stable of Brand Partners. All can be accessed via our support site.

We do offer additional services to help you fill any resource shortfalls you may find.

When is support available?

We are a UK-based company and generally provide support Monday to Friday, 9:00 to 17:00 (GMT/BST) each working day.  For ease, you can log a support request whenever you need to by going to our support page. We aim to respond to all requests within 1 working day.

Who is the team ‘owner’?

The Owner is the user who has the ability to add other users and manage your billing and subscriptions. This is usually the first person from your organisation to signup to Gydeline.

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