How can we help?
Frequently Asked Questions
You can add as many users from your organisation to our compliance software as you wish.
In the left hand navigation menu choose Manage Account.
Then select the Users tab and click the “Add user” button.
Yes. Please contact us via our support site and “Submit a support ticket” – we will happy to make the change. We will, of course, need to confirm that you hold an appropriate role and authority in your organisation before we make any changes.
Within our compliance software, the top right corner of each screen within the Gydeline system has a drop down list from which you can select Update Password.
For everything else it can be changed via the link in the My Account area.
When you were setup by the primary user they may have entered your number incorrectly. If you ask them to delete and recreate your account you will get another invitation email. Alternatively, are you able to receive SMS texts in your location? If not, you will not be able to login unless you can use an internet-based text message service (e.g. iMessage)
The primary user is the user who has the ability to add other users and manage your billing and subscriptions. This is usually the first person from your organisation to signup to Gydeline.
You can get help with using Gydeline, Managing your account or becoming compliant in a number of ways. We offer support requests, Frequently Asked Questions (FAQs), and our ever-growing stable of Brand Partners. All can be accessed via our support site.
We do offer additional services to help you fill any resource shortfalls you may find.
You can log a support request whenever you need to by going to our support page. We aim to respond to all requests within 24 hours.