Our Simple Privacy Gydeline

Your information is important to us.  One of our values is ‘Simpler’, so this page seeks to explain how we process personal and any confidential organisational information.

Privacy is important to Gydeline

PERSONAL DATA

Questions you should ask when others want to use yours...

WHY?

Why does Gydeline use personal data?

We only collect personal data so we can provide you with the best experience on our website and to provide our services when you become our customer.

  • Better understand the needs of our customers and how we can improve our products and services.
  • Provide information which may be of interest to you about services offered by Gydeline Ltd.
  • Answer requests from customers or potential customers
  • Respond to those that might be interested in working for Gydeline Ltd.
  • Perform the activities required to run compliant business.

WHAT?

What information do we process?

We process only the personal information required to provide services to our customers and potential customers. 

Contact informationlike Names, Email addresses and Phone numbers.

Business information, for example Company name, Job Role, payment details and transaction data

Employment information, like application forms, right to work evidence and employment records

Anonymous information such as IP addresses and cookie preferences

HOW?

How do we get permission to use your data?

We primarily rely on Consent and Contracts to get your permission.  There is an element of Legitimate Interest used when you choose to use our website or contact us by email.

Where we collect personal information, we do so on the basis that you:

  • have specifically consented or;
  • have, or are entering into, a contract with Gydeline
  • have engaged with our website and have an interest in our services

If we do seek to collect personal information through our website on a form, we will be up-front, clear and open about this. We will make it evident when we are collecting personal information and will explain what we intend to do with it.

HOW LONG?

For how long will we keep your data?

We keep your data whilst we are working with you and then retain some of that data in line with established good practice and legal requirements.

When we do store information, we keep it for the following periods:

  1. Information gathered on our website for the purposes of promoting and delivering our services is retained for 12 months from the date of consent being provided.
  2. Correspondence not relating to a contract will be retained for 1 year following its creation.
  3. Records and documents relating to contracts and insurance policies will be retained for 7 years after the end of the contract or policy.
  4. Information and documents relating to unsuccessful job applicants will be retained for 6 months from date of notification to the candidate.
  5. Other Information will be kept for periods as defined in our retention policies which can be provided on request.
In order to maintain the accuracy and relevance of information, we perform checks every 6 months and this may include making contact with the subjects of the data to check details.
[RETENTION POLICY LINK?]

WHERE?

Where is the information stored?

Primarily, your data is kept online with reputable solutions providers. A limited amount of information may be kept in our paper notes. 

When you provide information, we will enter and store it in our online databases and use it to contact you to continue to discuss business, services and products which may be of mutual benefit.   When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. 

Your information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers.  We currently use the following technology providers:

We also use Cookies to store information on your own equipment to improve your experience of working on our website and software solutions.

RIGHTS?

What rights do you have over the data we use?

Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have rights over that data.

  • You can ask to see what data we hold on you (right of access)
  • You can ask for information to be corrected
  • You can ask to receive a copy of the data we hold on you (right to portability)
  • You can ask us to delete any information we have about you (right to be forgotten)
  • You can object to the way in which we use your information
  • You can complain to the supervisory authority (See ICO Site)

If you wish to enact any of these rights then you can do so by completing our Subject Access Request form or by emailing privacy@gydeline.com

WHO?

Who has access to your data?

As a principle we do not share any of the personal information that we hold. However in the course of running our business some data does get transferred outside of our organisation

  • When we send you an invoice, this information is generated and stored on our finance system, Xero, based in the UK.
  • To process payments the relevant information will be passed to “Stripe” or “GoCardless”, depending on your preference.
  • Aggregate information on the usage of our website will be passed to third parties (e.g. Google Analytics) but this will not include data that can be used to identify a natural person.
  • Where we do collect personal information this will be stored on the systems of our software cloud service providers in Amsterdam and Dublin. We have checked and will continue to check that these providers implement appropriate security measures to protect this data.

CONTACT?

Who can you contact for more information?

Data Controller: Gydeline is a data controller and our contact is Russell Cosway, Unit 18, ESAM, Carluddon Technology Park, St Austell, Cornwall, PL26 8WE, russell@gydeline.com.

Data Protection Officer: Mike Saville, Unit 18, ESAM, Carluddon Technology Park, St Austell, Cornwall, PL26 8WE, mike@gydeline.com

YOUR PRIVACY

The reason for asking questions

PERSONAL DATA

Questions you should ask when others want to use yours...

WHY?

Why does Gydeline use personal data?

We only collect personal data so we can provide you with the best experience on our website and to provide our services when you become our customer.

  • Better understand the needs of our customers and how we can improve our products and services.
  • Provide information which may be of interest to you about services offered by Gydeline Ltd.
  • Answer requests from customers or potential customers
  • Respond to those that might be interested in working for Gydeline Ltd.
  • Perform the activities required to run compliant business.

WHAT?

What information do we process?

We process only the personal information required to provide services to our customers and potential customers. 

Contact information, like Names, Email addresses and Phone numbers.

Business information, for example Company name, Job Role, payment details and transaction data

Employment information, like application forms, right to work evidence and employment records

Anonymous information such as IP addresses and cookie preferences

HOW?

How do we get permission to use your data?

We primarily rely on Consent and Contracts to get your permission.  There is an element of Legitimate Interest used when you choose to use our website or contact us by email.

Where we collect personal information, we do so on the basis that you:

  • have specifically consented or;
  • have, or are entering into, a contract with Gydeline
  • have engaged with our website and have an interest in our services

If we do seek to collect personal information through our website on a form, we will be up-front, clear and open about this. We will make it evident when we are collecting personal information and will explain what we intend to do with it.

WHERE?

Where is the information stored?

Primarily, your data is kept online with reputable solutions providers. A limited amount of information may be kept in our paper notes. 

When you provide information, we will enter and store it in our online databases and use it to contact you to continue to discuss business, services and products which may be of mutual benefit.   When we store data, reasonable measures are taken to protect personal information from access by unauthorised persons. 

Your information will be stored, archived and backed up as part of internal systems which are hosted by cloud service providers.  We currently use the following technology providers:

We also use Cookies to store information on your own equipment to improve your experience of working on our website and software solutions.

RIGHTS?

What rights do you have over the data we use?

Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have rights over that data.

  • You can ask to see what data we hold on you (right of access)
  • You can ask for information to be corrected
  • You can ask to receive a copy of the data we hold on you (right to portability)
  • You can ask us to delete any information we have about you (right to be forgotten)
  • You can object to the way in which we use your information
  • You can complain to the supervisory authority (See ICO Site)

If you wish to enact any of these rights then you can do so by completing our Subject Access Request form or by emailing privacy@gydeline.com

WHO?

Who has access to your data?

As a principle we do not share any of the personal information that we hold. However in the course of running our business some data does get transferred outside of our organisation

  • When we send you an invoice, this information is generated and stored on our finance system, Xero, based in the UK.
  • To process payments the relevant information will be passed to “Stripe” or “GoCardless”, depending on your preference.
  • Aggregate information on the usage of our website will be passed to third parties (e.g. Google Analytics) but this will not include data that can be used to identify a natural person.
  • Where we do collect personal information this will be stored on the systems of our software cloud service providers in Amsterdam and Dublin. We have checked and will continue to check that these providers implement appropriate security measures to protect this data.

CONTACT?

Who can you contact for more information?

Data Controller: Gydeline is a data controller and our contact is Russell Cosway, Unit 18, ESAM, Carluddon Technology Park, St Austell, Cornwall, PL26 8WE, russell@gydeline.com.

Data Protection Officer: Mike Saville, Unit 18, ESAM, Carluddon Technology Park, St Austell, Cornwall, PL26 8WE, mike@gydeline.com

YOUR PRIVACY

The reason for asking questions

Privacy by Design

Gydeline has the Values of Simpler, Better, Happier, Together.  We take the various challenges of processing your data very seriously, but always with an eye on not making it overly complex in the process.  Tell us if you think we’ve got it right… or wrong, of course!

 

Information is one of our 7 Keystones and our business is designed around protecting this asset.  If you would like to know more about how we can help your business become beautiful from the inside out, please ask.