Our simple Privacy Notice
Your information is important to us. One of our values is ‘Simpler’, so this page seeks to explain how we process personal and any confidential organisational information
- Why does Gydeline use personal data?
We use personal data for the following specific purposes:
- Better understand the needs of our customers and how we can improve our products and services
- Provide information which may be of interest to you about services offered by Gydeline Ltd.
- Answer requests from customers or potential customers
- Respond to those that might be interested in working for Gydeline Ltd
- Perform the activities required to run compliant business
More simply put
- What information do we process?
We process the following categories of data:
- Contact information, like Names, Email addresses and Phone numbers.
- Business information, for example Company name, Job Role, payment details and transaction data
- Employment information, like application forms, right to work evidence and employment records
- Anonymous information such as IP addresses and cookie preferences
More simply put
We process only the personal information required to provide services to our customers and potential customers.
- How long will we keep your data?
When we do store information, we keep it for the following periods:
- Information gathered on our website for the purposes of promoting and delivering our services is retained for 12 months from the date of consent being provided
- Correspondence not relating to a contract will be retained for 1 year following its creation
- Records and documents relating to contracts and insurance policies will be retained for 7 years after the end of the contract or policy
- Information and documents relating to unsuccessful job applicants will be retained for 6 months from date of notification to the candidate
- Other Information will be kept for periods as defined in our retention policies which can be provided on request
More simply put
We keep your data whilst we are working with you and then retain some of that data in line with established good practice and legal requirements.
- What rights do you have over the data we use?
Your rights as the data subject:
- You can ask to see what data we hold on you (right of access)
- You can ask for information to be corrected
- You can ask to receive a copy of the data we hold on you (right to portability)
- You can ask us to delete any information we have about you (right to be forgotten)
- You can object to the way in which we use your information
- You can complain to the supervisory authority (See ICO Site)
If you wish to enact any of these rights then you can do so by completing our Subject Access Request form or by emailing privacy@gydeline.com
More simply put
Your personal information is owned by you. If you have any questions or issues with the way in which we are using your data you have rights over that data.
- Who has access to your data?
Where your data goes:
- When we send you an invoice, this information is generated and stored on our finance system, Xero, based in the UK
- To process payments the relevant information will be passed to “Stripe” or “GoCardless”, depending on your preference
- Aggregate information on the usage of our website will be passed to third parties (e.g. Google Analytics) but this will not include data that can be used to identify a natural person
- Where we do collect personal information this will be stored on the systems of our software cloud service providers in Amsterdam and Dublin. We have checked and will continue to check that these providers implement appropriate security measures to protect this data
More simply put
As a principle we do not share any of the personal information that we hold. However in the course of running our business some data does get transferred outside of our organisation
- Where is the information stored?
When you provide information, we will enter and store it in our online databases. When we do store data, reasonable measures are taken to protect it. We currently use the following technology providers:
- Infrastructure: Amazon Web Services (Eire/Netherlands) – Subscribers, Site membership, Newsletter
- Productivity: Microsoft 365 (UK) – Customer contact details, meeting bookings, email, general file storage
- Accounting: Xero (US-with safeguards) – Contact details, invoices
- Website Analytics: None
- Business Banking: Cooperative Business Bank (UK) – Payee details
- Online payments: Stripe (EEA)
More simply put
Primarily, your data is kept online with reputable solutions providers. A limited amount of information may be kept in our paper notes.
- How do we get permission to use your data?
Where we collect personal information, we do so on the basis that you:
- have specifically consented or;
- have, or are entering into, a contract with Gydeline
- have engaged with our website and have an interest in our services
More simply put
If we do seek to collect personal information through our website on a form, we will be up-front, clear and open about this. We will make it evident when we are collecting personal information and will explain what we intend to do with it.
- Who can you contact for more information on privacy?
Data Controller: Gydeline is a data controller and our nominated contact is Russell Cosway, North Wing, Norway House, Summers Street, Lostwithiel, Cornwall, PL22 0BT, russell@gydeline.com.
More simply put
We have individuals available to help should you have any concerns at all about your privacy.
