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Frequently Asked Questions

Compliance Software

Are there any limits on user numbers?

Within our compliance software you can encourage everyone in your organisation to use Gydeline without worrying about additional costs.

How do you calculate compliance software pricing?

Our compliance software pricing is based on two factors, the size of your business and the complexity of the standard or regulation. Business size is based upon the EU definition and is also used within the tool to ensure you meet the appropriate level of compliance. Complexity of a standard or regulation is derived from factors such as length, feeds, geographical scope, case history, sector etc. Complexity then equates to one of five pricing bands that we have for each size of organisation.

What is included in the compliance software free version?

The compliance software free version contains a subscription to the entire Cyber Essentials source. This enables any organisation to not only see and use the tool for themselves but also to see their compliance against the governments baseline computer security standard.

What happens if I cancel my subscription?

In order to gain access to your Gydeline compliance dashboard you need to have an active subscription. When you cancel your subscription you will no longer be able to access the Gydeline compliance system. If you wish to restart a new subscription it may be possible to restore your previous details but this may not always be possible due to our retention policies. Your period of continuous subscription will also end which means you will not be protected from any price rises.

Whats Included in my subscription?

Within our compliance software, for standards and regulations to which you are subscribed you will receive access to assess your organisation against that standard. Any number of users from across your organisation can use the tool and you will receive free notifications and updates as feeds, guidance, case law and best practice are added over time.

How do I upgrade?

Within our compliance software product, if at anytime you wish to add additional standards or regulations you can do so by visiting our shop or by clicking the upgrade links found in various places throughout our site and tool. You will receive pro-rated bills and invoices to bring new subscriptions in-line with existing ones in a single monthly invoice and payment.

Can I add other users to my Gydeline account?

You can add as many users from your organisation as allowed in your plan (See Plan Comparison).

If you are the team owner, go to ‘My Account‘ (click on the circle top right on any page and select ‘My Account’).  Then select ‘Members’ from the left-hand menu.

Screenshot of adding a user option

The number of users you can add is displayed (circled in red).  If that number is more than zero, you can then click on ‘Add Member’ (boxed in green) and provide their email address.  The new user will then get an email invitation and set their own password.  Alternatively, you can copy the link provided and send it to the user yourself.

Getting Compliant

Could you include a particular regulation or standard?

We already cover a broad range of regulations and standards (see ‘What regulations and standards are included?‘. However, if there is a standard or regulation you would believe should be included in the assessment we would be delighted to hear your suggestions. Please contact us via our support site to let us know.

I have finished my actions, now what?

Once you have completed the actions in the list, go back to the assessments area and update your responses to reflect your organisation’s updated position. If you have completed the actions correctly these updated responses should reflect a more compliant position.  Now to keep on top of changes in regulations and guidance, schedule time regularly to maintain your compliance and review the changes that Gydeline tell you about.

Can you recommend anyone to help complete my actions?

If you do need more help undertaking your actions then there a couple of options:

  • We offer advisory services to steer you through your compliance.
  • Gydeline works with a number of partner organisations to help our customers in their compliance activities. These partners are able to assist with IT, Legal, Financial and Business Advice and can be found on our partner’s page.
What regulations and standards are included?

We have referenced over 200 regulations, standards and best practice guidance to extract the basic compliance requirements for organisations.  You can find links to these here.  Obviously, there are constant additions and amendments to the compliance landscape, so we keep on top of that for you.  However, if you think there is a regulation or standard which you believe we should include, we’re always open for ways to improve our service; Tell us about it on our support page.

Support

How do I report an issue with my Gydeline account?

Visit our support site to search for a solution or to submit a request for help.  You can also email support@gydeline.com.

How do I change/reset my Gydeline account password?

Your password can be changed using the My Account area.

  • Once you are logged in, at the top of the page click on your avatar or the grey circle.
  • Select “My Account” from the pop-up menu
  • On the left menu bar, click the “Account Details” option
  • Enter your current password in the labelled box
  • Enter your new password twice in the appropriate fields
  • Press “Save changes”

That should be it

Can I add other users to my Gydeline account?

You can add as many users from your organisation as allowed in your plan (See Plan Comparison).

If you are the team owner, go to ‘My Account‘ (click on the circle top right on any page and select ‘My Account’).  Then select ‘Members’ from the left-hand menu.

Screenshot of adding a user option

The number of users you can add is displayed (circled in red).  If that number is more than zero, you can then click on ‘Add Member’ (boxed in green) and provide their email address.  The new user will then get an email invitation and set their own password.  Alternatively, you can copy the link provided and send it to the user yourself.

Who is the team ‘owner’?

The Owner is the user who has the ability to add other users and manage your billing and subscriptions. This is usually the first person from your organisation to signup to Gydeline.

Can I change the owner?

Yes. You may only have one owner at any one time, but you can change it as often as needed.

If you are the existing owner, send us a request by logging a support ticket and we will get that done for you.

If the current owner is unavailable, we will need to make some additional checks to ensure that the change is properly authorised.

What support do you offer?

You can get help with using Gydeline, Managing your account or becoming compliant in a number of ways. We offer support requests, Frequently Asked Questions (FAQs), and our ever-growing stable of Brand Partners. All can be accessed via our support site.

We do offer additional services to help you fill any resource shortfalls you may find.

When is support available?

We are a UK-based company and generally provide support Monday to Friday, 9:00 to 17:00 (GMT/BST) each working day.  For ease, you can log a support request whenever you need to by going to our support page. We aim to respond to all requests within 1 working day.

Pricing

Are there any limits on user numbers?

Within our compliance software you can encourage everyone in your organisation to use Gydeline without worrying about additional costs.

How do you calculate compliance software pricing?

Our compliance software pricing is based on two factors, the size of your business and the complexity of the standard or regulation. Business size is based upon the EU definition and is also used within the tool to ensure you meet the appropriate level of compliance. Complexity of a standard or regulation is derived from factors such as length, feeds, geographical scope, case history, sector etc. Complexity then equates to one of five pricing bands that we have for each size of organisation.

What does pricing fixed for life mean?

The monthly subscription you pay when signing up to a standard or regulation is fixed for the entire term of that subscription. This could last many years if you maintain a continuous subscription.

Do you offer discounts for charitable/government/education organisations?

We do not offer specific discounts for these types of organisations. We do however offer a scheme whereby community organisations are able to get a free subscription. More details are available here.

What is included in the compliance software free version?

The compliance software free version contains a subscription to the entire Cyber Essentials source. This enables any organisation to not only see and use the tool for themselves but also to see their compliance against the governments baseline computer security standard.

Using Gydeline

I’m not compliance expert, will I be able to use it?

We have designed our tool to be easy to use by all. Each part of the assessment comes with help to explain how and why you might need to think about an area of compliance. Once you have completed an assessment the actions are written to guide you through what needs to be done.

If in doubt, you can always contact us for clarification and even some additional assistance, if required.

What happens if my compliance status changes?

Your compliance position could change for a number of reasons. Perhaps the information you have supplied has expired or we may have updated the systems to reflect changes in the regulation or standards or you may have completed some actions which you need to check.

Simply revisit your assessment and update your responses to see your current compliance position.

How is access to Gydeline managed?

The person in your organisation who purchased the subscription can invite users to join your account. Each user will need to have an email address so that they can receive the invite and successfully join the subscription.  The owner can transfer this responsibility to an invited user should the need arise.

Who can see my company dashboard?

Your dashboard can only be seen by those users added by the Owner.

How often is my dashboard updated?

The dashboard updates in realtime as you update your responses. It also updates when there are changes to regulations such as new guidance and also when your response data degrades over time.

Can I come back to my assessment later?

Yes.  You can come in an out of the assessments and pick up where you left it.

There is a ‘Save Draft’ option on every section of the assessment.  Also, if you move to another section in an assessment, by clicking a ‘Next’ or ‘Previous’ at the bottom of the form or by selecting another section at the top, your progress will be saved.  What you don’t want to is close your browser tab without doing one of those actions.

Can I assign assessment questions to another user?

All members of your team can participate in completing the assessments. The facility to allocate a specific question, or part of an assessment, to a team member is not currently available.

See also ‘Can I add other users to my Gydeline account?

How secure is Gydeline?

The Gydeline software uses the same infrastructure as used by national governments and banks. We have implemented a range of security measures to ensure confidentiality, integrity and availability of your data.  We have also implemented additional levels of authentication, where sensitive data is used, to verify the identity of users.

More information about how we manage security can be found here.

When is support available?

We are a UK-based company and generally provide support Monday to Friday, 9:00 to 17:00 (GMT/BST) each working day.  For ease, you can log a support request whenever you need to by going to our support page. We aim to respond to all requests within 1 working day.

Billing & Subscriptions

When do I get billed?

We will automatically collect payment from you at the time you take out a subscription or buy a product or service.

Will I receive an invoice?

All of your invoices are available at any time via your Account Portal. You will also receive email notification when a new invoice is ready to view.

How long does my subscription last?

Unless otherwise stated, subscriptions last for 1 year and are paid for in 12 monthly instalments.

What currency do I pay in?

Payment is accepted in British Pounds and any translation/exchange is handled by our payment partner.

What happens if I cancel my subscription?

In order to gain access to your Gydeline compliance dashboard you need to have an active subscription. When you cancel your subscription you will no longer be able to access the Gydeline compliance system. If you wish to restart a new subscription it may be possible to restore your previous details but this may not always be possible due to our retention policies. Your period of continuous subscription will also end which means you will not be protected from any price rises.

My payment card details have changed, what do I need to do?

Visit your Gydeline Account Portal where you can choose, Manage your payment methods to change or update your details

Whats Included in my subscription?

Within our compliance software, for standards and regulations to which you are subscribed you will receive access to assess your organisation against that standard. Any number of users from across your organisation can use the tool and you will receive free notifications and updates as feeds, guidance, case law and best practice are added over time.

How do I upgrade?

Within our compliance software product, if at anytime you wish to add additional standards or regulations you can do so by visiting our shop or by clicking the upgrade links found in various places throughout our site and tool. You will receive pro-rated bills and invoices to bring new subscriptions in-line with existing ones in a single monthly invoice and payment.

What payment methods do you accept?

We currently accept payment by credit card only. In order to access the Gydeline tool you need to have made a payment. By making a card payment you should gain instant access to the software. If you would like to discuss alternative payment arrangements please get in touch via the support pages.

GDPR Check

Which Countries are in the EU?
Which Languages are used in the EU?

The European Union has 24 official and working languages. They are:

  • Bulgarian
  • French
  • Maltese
  • Croatian
  • German
  • Polish
  • Czech
  • Greek
  • Portuguese
  • Danish
  • Romanian
  • Dutch
  • Irish
  • Slovak
  • English
  • Italian
  • Slovenian
  • Estonian
  • Latvian
  • Bulgarian
  • Spanish
  • Finnish
  • Lithuanian
  • Swedish
What currencies are used in the EU?
  • Euro (EUR)
  • Bulgarian Lev (BGN)
  • British Pound (GBP)
  • Gibraltar Pound (GIP)
  • Croatian Kuna (HRK)
  • Czech Koruna (CZK)
  • Danish Krone (DKK)
  • Hungarian Forint (HUF)
  • Polish Złoty (PLN)
  • Romanian Leu (RON)
  • Swedish Krona (SEK)
  • Swiss Franc (CHF)
Is the new UK DPA different from GDPR?

The UK Data Protection Act 2018 (DPA2018) places the General Data Protection Regulations (GDPR) into UK law. It does so with only a few differences. For most people this will mean that the same rules apply for both the GDPR and the DPA2018. There are some variations, or ‘derogations’, especially within law enforcement. If you wish to know more about these please get in touch and we can offer specific advice.